We are committed to providing professional and respectful care. In order to maintain exceptional standards, we are very selective when recruiting staff. All our staff members are properly vetted before starting employment with Harpwood. Only special people take up the caring profession and we value them considerably. They are friendly, kind, experienced and well trained in the field of caring and have minimum NVQ level 1 and some with NVQ level 2 and 3 qualifications. Regular training is held to improve their skills and update their knowledge.
To provide 24 hour care, our team includes the Manager of the Home, Deputy Manager, pool of Senior Carers & Care Assistants, Head Chef, Assistant Chef, Housekeepers, Laundry Attendant, Hairdresser, Activities Coordinator and a Maintenance Person. At night time, there are always 3 members of staff on duty and, on site, there is a staff house for six members of the team who are available for any unforeseen emergencies.